Contact Glam Fumes

To streamline your experience and save time, we encourage you to consult our Frequently Asked Questions (FAQ) section, located at the bottom of the screen. You'll likely find immediate answers to your questions there!

Still have questions? We're happy to help and we try to respond to all inquiries within 24 hours (not including weekends or Holidays)

To maintain efficiency and ensure a record of all interactions, please contact us via email. We are a small team, and to provide the quickest service, we ask that you consult the website banner for order shipment timelines. We do not respond to shipment inquiries within the listed processing time, which is displayed in business days (excluding the order date). This banner has the most up-to-date information.

This website is operated by Glam Fumes. Throughout the site, the terms “we”, “us” and “our” refer to Glam Fumes. Glam Fumes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and on all pages of our website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by any hyperlink on our website. This also includes any and all policies on our website. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Glam Fumes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Glam Fumes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us using or Contact Glam Fumes page. Privacy Policy for Glam Fumes Effective Date: 2/01/2025 1. Introduction Welcome to Glam Fumes. We are committed to protecting your privacy and ensuring you have a positive experience shopping with us. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.GlamFumes.com or make a purchase from us. 2. Information We Collect We collect various types of information to provide and improve our services to you: Personal Information: When you create an account, place an order, or contact us, we may collect personal information including but not limited to your name, email address, phone number, shipping address, billing address, and payment information. Non-Personal Information: We may collect non-personal information about you whenever you interact with our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. 3. How We Use Your Information We may use the information we collect for various purposes, including: To process and fulfill your orders To communicate with you about your account or orders To improve our website, products, and services To personalize your experience and deliver tailored content To comply with legal obligations and protect our rights 4. Disclosure of Your Information We may share your personal information in the following circumstances: Service Providers: We may share your information with third-party service providers for payment processing, order fulfillment, website hosting, and marketing services. These providers are authorized to use your information only as necessary to provide services to us. Legal Requirements: We may disclose your information if required by law, in response to a subpoena, or to protect our rights or the rights of others. 5. Security of Your Information We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. 6. Your Rights Depending on your location, you may have the following rights regarding your personal information: The right to access your personal data The right to request correction of inaccurate data The right to request deletion of your personal data The right to object to or restrict processing The right to data portability To exercise any of these rights, please contact us, using our Contact Us link in the footer of our website. 7. Third-Party Links Our website may contain links to third-party websites. This privacy policy does not apply to those sites, and we are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information. 8. Changes to This Privacy Policy We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this privacy policy periodically for any updates. 9. Contact Us If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the Contact Glam Fumes page in the footer of this website. Shipping Policy Glam Fumes products can only be shipped to the 50 U.S. states at this time. Processing & Shipping Time Please note: Because our perfumes are handcrafted, our orders have a processing time, prior to shipment. Check the banner at the top of the website (the solid pink bar at the very top of every page on our website) for our current processing/turnaround time. All turnaround times are listed in business days. Business days are Monday - Friday and do not include weekends or holidays. You’ll receive a shipping notification with tracking information as soon as your order starts processing. Once your shipping label is created and you've been notified that your product has shipped, you can expect to see tracking activity within 24-72 hours. Please note: Orders may not always ship in the order they were received. We may be waiting for a specific bottle size, a label for a certain scent, or a batch of a scent to be prepared. If you know someone who ordered after you and their package has shipped first, there's no need to worry. We will keep you informed if there are any delays that affect your order's shipping timeframe. Our flat shipping fee is $11.99 per order. For orders over $150, enjoy free domestic shipping using code: FREESHIP. Please note that only one coupon may be applied, per order. Shipping Issues/Lost Packages If your order is delayed or misdelivered during shipping, please don't hesitate to contact us. We'll be happy to assist you in resolving the issue, but please note that we are not responsible for replacing or refunding items that are lost due to the shipping carrier. Please be aware that USPS routinely faces delays during busy shipping seasons, around the holidays, and during periods of inclement weather/natural disasters. This means that, occasionally, tracking may not update regularly or at all, or USPS' delivery date estimates may not be met. This is unfortunately not something that we are able to control or remedy, and most packages are delivered safely, albeit a few days behind schedule. If your tracking number stalls and has not updated in more than 7 calendar days (for domestic orders), please get in touch and we will be happy to assist in any way that we can. Shipping to Multiple Addresses Glam Fumes currently does not offer shipping items to more than one address on a single online order. When will I be billed for my order? To ensure timely delivery, your payment method will be billed immediately upon purchase. What should I do if my order arrives damaged? Please contact our customer service within 48 hours of receiving your order, and we’ll be happy to assist you. How can I track my order? Once your order shipping label has been printed, you will receive a tracking number via email to monitor your package's status. If I place multiple orders can you combine them? No, we are unable to revise or combine orders due to fraud. We are required to fulfill each order as it was paid for, per Visa and Mastercard's guidelines. Return Policy To ensure a positive shopping experience for all of our customers, we may restrict or refuse future transactions at Glamfumes.com for individuals identified as having an unreasonable pattern of damages and returns. Return Policy Please note that fragrances, in particular, cannot be returned to large retailers due to manufacturer regulations in relation to hygienic products. But, we also understand that fragrance is highly subjective, and what smells wonderful on one person may not work for someone else. In order to avoid this issue, we recommend sampling our fragrances before making a purchase. This way, you can ensure that you love the scent before committing to a full-size product. You can purchase a sample of every fragrance that we offer on each individual fragrance's page. Sampling our fragrances is the cheapest way to try a scent, as we charge a 50% restocking fee on every return. Also, shipping charges are not refunded AND customer must pay charges to ship the item back to Glam Fumes at their own expense. No refunds or returns accepted on sale orders items (which are orders containing items purchased using a coupon code or at a sale price.) No refunds or returns on mystery scents at all, no exceptions. What do I do if my product is leaking, damaged, or broken in transit? In the event that any portion of your order is damaged or broken during transit, please notify us immediately and save all packaging. We will need you to provide a photo of any damage when filing a claim with the shipping carrier if applicable. If you have purchased our shipping protection, it will protect you in cases of broken, stolen, and missing packages. If you experience this issue, and you have purchased with shipping insurance, please file and submit a claim, within 30 days. If your package has been broken due to shipping and handling, and you did not purchase shipping protection, we are not responsible for this issue per our shipping terms which you can see here. Can I update my order or change the shipping address after I check out? Unfortunately, once submitted, our verification system does not allow for any order or address changes. Before completing your purchase, please closely review your cart items and shipping address. Failed Deliveries If a package is returned due to failed delivery attempts, additional shipping charges may apply for reshipment. CAUTION: All of our products are for topical use only. PLEASE do not apply any of our products to your genitals, sensitive areas or any open wounds. Shower and Body oils can make your tub slippery, please be sure to thoroughly clean your tub after each use. Keep all Glam Fumes products away from children to avoid accidents or ingestion.

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